Operations Coordinator

Are you tired of the high-pressure BPO cycle and graveyard shifts? Do you want a stable role where you can actually see the results of your work? Agila Metals is hiring an Operations Coordinator to be the heart of our daily activities. We are looking for someone organized, communicative, and ready to support our growing team.

The Role

As our Operations Coordinator, you will act as the vital link between our office operations and the team on the ground. Your goal is to ensure that our field scouts are productive and our partners are well-supported.

Your responsibilities will include:

• Outreach & Scheduling: Reach out to potential partners via phone to introduce our services and set appointments for our field team.
• Logistics Support: Coordinate the daily schedules and routes of our Field Scouts (Riders) to ensure maximum operational efficiency.
• Communication Hub: Act as the primary point of contact between office management and the scouting team in the field.
• Database Management: Precisely track contacts, leads, and appointments to maintain an organized workflow.

What’s in it for you?

We offer a workplace that values your time and your well-being.

• Fixed Dayshift: Say goodbye to graveyard shifts. Enjoy a stable, normal schedule that allows you to spend quality time with your family.
• Free Daily Lunch: We take care of our team by providing high-quality meals at the office every single day.
• Family Environment: Join a professional, respectful, and friendly team where we avoid “toxic” office politics and treat everyone like family.
• Stable Growth: Be part of a solid, expanding company where your organizational skills are truly valued and rewarded.

Requirements

• Experience: Previous experience in customer service, telemarketing, or logistics coordination is required.
• BPO Background: Experience in the BPO industry is a significant advantage.
• Communication: Excellent verbal communication skills and a friendly, professional phone manner.
• Organization: Strong organizational skills – you are someone who enjoys keeping tasks on track and managing details.
• Multitasking: The ability to handle basic logistics, routing, and multiple communication channels simultaneously.